Last Updated: January 2026
1. Introduction
Welcome to Carvo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car sharing mobile application and services.
By using Carvo, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, date of birth, and profile photo
- Identity Verification: Government-issued ID, driver's license information, and verification photos
- Payment Information: Credit/debit card details, billing address, and payment history
- Vehicle Information: If you list a vehicle, we collect details about your car including make, model, year, registration, insurance information, and photos
- Communications: Messages, reviews, and feedback you provide through the app
2.2 Information Automatically Collected
When you use our services, we automatically collect certain information:
- Location Data: GPS location, IP address, and device location (when you enable location services)
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Usage Information: App features used, pages viewed, time spent on pages, and interaction with other users
- Log Data: Server logs, including IP address, access times, and crash reports
- Camera and Photo Library: Access to camera and photos when you upload vehicle pictures or profile photos (with your permission)
2.3 Information from Third Parties
- Identity verification services for safety and security
- Payment processors for transaction processing
- Social media platforms if you choose to connect your account
- Background check providers (where legally permitted and with your consent)
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Create and manage your account
- Facilitate car bookings and rentals
- Process payments and refunds
- Provide customer support
- Verify identity and prevent fraud
3.2 Communication
- Send booking confirmations and updates
- Notify you of changes to our services
- Send promotional materials and offers (with your consent)
- Respond to inquiries and support requests
3.3 Safety and Security
- Verify user identity and driving credentials
- Detect and prevent fraud, spam, and security issues
- Conduct safety checks and investigations
- Enforce our Terms of Service
3.4 Improvement and Analytics
- Analyze usage patterns and trends
- Improve app functionality and user experience
- Conduct research and development
- Test new features and services
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 With Other Users
- Vehicle owners can see renter profile information (name, photo, rating, reviews)
- Renters can see vehicle owner information (name, photo, rating, reviews)
- Public profile information visible to other users
4.2 Service Providers
- Payment processors (Stripe, Razorpay, etc.)
- Identity verification services
- Cloud hosting providers (Firebase, AWS, etc.)
- Analytics providers (Google Analytics, Firebase Analytics)
- Customer support tools
- Push notification services (OneSignal)
4.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Legal process, court orders, or government requests
- Enforcement of our Terms of Service
- Protection of rights, property, or safety of Carvo, users, or the public
- Investigation of fraud or security issues
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax records, transaction history)
- Resolve disputes and enforce agreements
- Prevent fraud and maintain security
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 Access and Portability
- Request a copy of your personal information
- Export your data in a machine-readable format
6.2 Correction and Update
- Update your account information in the app settings
- Request correction of inaccurate information
6.3 Deletion
- Delete your account through the app or by contacting support
- Request deletion of specific information (subject to legal requirements)
6.4 Consent Withdrawal
- Opt out of marketing communications
- Disable location services in device settings
- Withdraw consent for data processing (where applicable)
To exercise these rights, visit the app settings or contact us at privacy@carvocarshare.com.
7. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure payment processing (PCI DSS compliant)
- Regular security audits and monitoring
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Children's Privacy
Carvo is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@carvocarshare.com.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Carvo, you consent to the transfer of your information to these countries.
10. Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze app usage and performance
- Personalize your experience
- Deliver targeted advertising (with your consent)
You can control cookie settings through your device or browser settings.
12. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising privacy rights
Note: Carvo does not sell your personal information to third parties.
13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
- Right to access, rectification, and erasure
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy in the app
- Sending an email notification
- Displaying an in-app notification
Your continued use of Carvo after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
16. Data Protection Officer
For privacy-related inquiries and exercising your rights under GDPR, you can contact our Data Protection Officer at:
Email: dpo@carvocarshare.com